ServiceNow

ServiceNow develops a cloud platform for enterprise workflows, service management, operations and automation.

Products recorded

• AI Agent Studio

  ServiceNow's environment for creating, configuring and managing AI agents and agentic workflows on the ServiceNow AI Platform.

• HR Service Delivery

  ServiceNow HR Service Delivery (HRSD) is ServiceNow's HR case and employee service management product, including HR case management and the Now Assist for HR / ServiceNow Otto for HRSD agentic AI workflows.

• IT Service Management

  ServiceNow IT Service Management (ITSM), including the Incident Management application and the ServiceNow Otto for ITSM (sn_itsm_gen_ai) agentic AI workflows documented for the Australia release.

• Hardware Asset Management

  ServiceNow Hardware Asset Management, including the ServiceNow Otto for HAM AI agent collection used to fulfil hardware asset requests.

• ServiceNow Otto for Setup

  ServiceNow application area (documented as ServiceNow Otto for Setup, surfaced through Setup Hub) that provides prebuilt AI agents for administrative platform setup tasks. Recorded separately from AI Agent Studio, which is the studio used to build, configure and govern AI agents.