Hardware Asset Management

ServiceNow Hardware Asset Management, including the ServiceNow Otto for HAM AI agent collection used to fulfil hardware asset requests.

AI capabilities recorded

• Hardware Asset Management Sourcing AI Agent

  Active · verified 2026-09-21

  Sources a requested hardware item by generating and executing sourcing plans through consumption of local stock, transfer orders, or purchase orders, automatically where stockroom auto-sourcing options permit and otherwise by presenting a plan for user confirmation.