HR Service Delivery

ServiceNow HR Service Delivery (HRSD) is ServiceNow's HR case and employee service management product, including HR case management and the Now Assist for HR / ServiceNow Otto for HRSD agentic AI workflows.

AI capabilities recorded

• Resolve Non-Critical HR Case

  Active · verified 2026-09-12

  An out-of-the-box ServiceNow agentic workflow that evaluates an HR case's criticality and, for non-critical cases, retrieves relevant knowledge articles and catalog items and responds to the employee automatically without human intervention.