AI Agent Studio

ServiceNow's environment for creating, configuring and managing AI agents and agentic workflows on the ServiceNow AI Platform.

AI capabilities recorded

• AI Agent Tools and Execution

  Active · verified 2026-09-02

  ServiceNow AI agents can use configured tools to access platform data and perform actions under defined execution identities and access controls.

• Approval Assistance AI Agent

  Active · verified 2026-09-03

  ServiceNow's Approval Assistance AI Agent retrieves approval requests requiring a user's attention, evaluates relevant record information and assists the user in making approval decisions. Approval or rejection remains an explicit user action.