Salesforce

Salesforce develops cloud-based customer relationship management, service, data and business application platforms.

Products recorded

• Agentforce

  Salesforce's platform for creating and deploying AI agents that can access data and perform configured actions across Salesforce-supported workflows.

• Agentforce HR Service

  Salesforce documents Agentforce HR Service as the set of AI agent templates, subagents and actions for HR Service, covering employee self-service requests such as leave, expenses, profile and direct deposit.

• Agentforce Sales

  Salesforce's AI sales agent family documented under AI Agents for Sales, including the prospecting agents that work leads, contacts and person accounts.

• Service Cloud

  Salesforce customer service platform, including the AI solutions for service documented for case, messaging session and voice call records.