Service Cloud

Salesforce customer service platform, including the AI solutions for service documented for case, messaging session and voice call records.

AI capabilities recorded

• Agentforce Service Assistant

  Active · verified 2026-09-21

  A Salesforce AI agent that assists human service reps on case, messaging session and voice call records by generating grounded record summaries and step-by-step service plans and, where configured, surfacing and running Agentforce actions in plan steps.