Agentforce

Salesforce's platform for creating and deploying AI agents that can access data and perform configured actions across Salesforce-supported workflows.

AI capabilities recorded

• Agentforce Service Agent Actions

  Active · verified 2026-09-02

  Agentforce Service agents can use configured actions to access permitted Salesforce data and perform tasks using a dedicated agent identity.

• Agentforce Record Update Actions

  Active · verified 2026-09-03

  Salesforce documents a standard Agentforce action, UpdateRecordFields, that updates one or more fields on an existing Salesforce record.