Agentforce HR Service

Salesforce documents Agentforce HR Service as the set of AI agent templates, subagents and actions for HR Service, covering employee self-service requests such as leave, expenses, profile and direct deposit.

AI capabilities recorded

• Employee Direct Deposit Management

  Active · verified 2026-09-18

  A subagent of the Agentforce HR Service Agent template that lets an employee fetch and update their existing direct deposit details in a connected external HR system through agent actions that call a custom Mule application.

• Employee Profile Management

  Active · verified 2026-09-18

  A subagent of the Agentforce HR Service Agent template that handles employee conversational requests to update supported profile information (name, contact details, address, pronouns) through the Update Employee Profile action, which runs a Flow reference action and returns a status message and case number.

• Goal Management Subagent

  Active · verified 2026-09-21

  A subagent in the Agentforce HR Service Agent template that handles employee and manager requests to create, retrieve, update or delete performance goals, executing the operations through configured MuleSoft for Flow integration connectors against a connected external HR system.