Freshworks

Freshworks is a software vendor providing customer service, IT service management and CRM products, including Freshdesk, Freshdesk Omni, Freshservice and Freshsales, with Freddy AI capabilities layered across them.

Products recorded

• Freshdesk Omni

  Freshdesk Omni is the Freshworks multichannel customer support platform covering email, web chat, WhatsApp, Facebook and Instagram from a unified inbox, with Freddy AI Agent Studio, Freddy AI Copilot and Freddy AI Insights offered as AI functionality.