Capability Changes

Verified, published changes to recorded AI capabilities. Records under review are not shown.

• Autonomy Changed

  2026-09-02

  Agentforce Service Agent Actions

  Salesforce · Agentforce

  Salesforce changed the confirmation requirement from false to true for a defined set of Agentforce actions, causing Service Agents to request human confirmation more frequently before those actions are executed.

  Salesforce changed isConfirmationRequired to true for the affected actions. The documented actions are AddCaseComment, CancelOrder, CreateCase, CreateCaseEnhancedData, FinalizeNewDeliveryTime, FinalizeReservation, ResetPassword and ResetSecurePassword.

  Evidence for this change

  • Confirmation Required for Agentforce Actions - ExternalSalesforce documents that isConfirmationRequired changed from false to true for the named Agentforce actions.