Freshdesk Omni

Freshdesk Omni is the Freshworks multichannel customer support platform covering email, web chat, WhatsApp, Facebook and Instagram from a unified inbox, with Freddy AI Agent Studio, Freddy AI Copilot and Freddy AI Insights offered as AI functionality.

AI capabilities recorded

• Freddy AI Agent

  Active · verified 2026-09-21

  Customer-facing AI agent in Freshdesk Omni, configured and deployed through AI Agent Studio, that answers from approved knowledge and executes administrator-configured workflows, including chained authenticated API actions against external systems.