Agent Copilot

Zendesk's Copilot add-on for human support agents, providing AI assistance inside the Agent Workspace ticket interface. Distinct from Zendesk AI agents, which handle customer-facing automated conversations.

AI capabilities recorded

• Auto Assist

  Active · verified 2026-09-22

  An AI assistant that reads submitted tickets in the Zendesk Agent Workspace and presents the human agent with suggested replies, suggested ticket actions and written instructions. Approved suggestions are executed by the system, including ticket field updates, macros and custom API actions into external systems. Actions and action flows marked pre-approved in a procedure execute automatically without being shown to the agent.