Zendesk

Zendesk provides customer service software including Zendesk Support, the Zendesk Suite, messaging and voice channels, and Zendesk AI agents.

Products recorded

• AI agents

  Zendesk AI agents are the AI-powered agents configured in the AI agents workspace that interact with customers on messaging, email and voice channels, built with the dialogue builder and procedure builder and able to invoke actions.

• Agent Copilot

  Zendesk's Copilot add-on for human support agents, providing AI assistance inside the Agent Workspace ticket interface. Distinct from Zendesk AI agents, which handle customer-facing automated conversations.