SoftTech AI Registry
ServiceNow · AI Agent Studio

AI Agent Tools and Execution

ServiceNow AI agents can use configured tools to access platform data and perform actions under defined execution identities and access controls.

Recorded characteristics

Function
ServiceNow AI agents can be configured with tools that give them capabilities to perform tasks and access information. ServiceNow documents tool types including scripts, subflows and knowledge retrievers.
Data access
An AI agent's data access depends on its configured execution identity and associated roles. A Dynamic User agent inherits roles from the invoking user, while an AI User provides a dedicated identity with fixed assigned roles. Role masking can further restrict the roles available to agents running as Dynamic Users.
Actions
Can take actions
External actions
Unknown
Human confirmation
Conditional
Permission basis
Mixed
Administrative control
Administrators can control who may invoke an AI agent through access control lists, determine the identity under which the agent executes, restrict Dynamic User permissions through role masking, and configure the tools available to an agent. ServiceNow also documents supervised execution for requiring human approval before sensitive or critical tool actions.
Default state
Not established
Availability
AI Agent availability depends on the ServiceNow applications, plugins and pricing tier available to an organisation. Not every documented AI agent is necessarily available in every instance.
Licensing
ServiceNow states that access to particular AI agents and agentic features depends on applicable product tiers and licensing. A universal licensing condition for all AI Agent Studio capabilities was not established from the public evidence reviewed.
External model or provider
Not publicly established for this specific capability record from the evidence reviewed.
Limitations and uncertainty
An individual AI agent's available data and actions depend on its configured tools, execution identity, roles, access controls and role masking. Public evidence reviewed for this record does not establish that every ServiceNow AI agent can perform every available platform action or access external systems.

Evidence