SoftTech AI Registry
Salesforce · Agentforce

Agentforce Service Agent Actions

Agentforce Service agents can use configured actions to access permitted Salesforce data and perform tasks using a dedicated agent identity.

Recorded characteristics

Function
Agentforce Service agents can use standard and configured actions to perform tasks. The actions available to an individual agent depend on its configuration, agent type, permissions and underlying Salesforce features.
Data access
Agentforce Service agents operating in channels that are not restricted to logged-in users can run using a dedicated Salesforce agent user. The agent user's profile, permission sets, field-level security and sharing rules govern the data the agent can access.
Actions
Can take actions
External actions
Unknown
Human confirmation
Conditional
Permission basis
Dedicated agent identity
Administrative control
Administrators configure the agent user's permissions and the actions available to the agent. Salesforce creates Service agent users with minimal access by default, after which administrators grant the permissions required for the agent's intended tasks. Custom actions can also be configured to require user confirmation before making a change to a record.
Default state
Not established
Availability
Salesforce documents Agentforce Service agents for supported Salesforce editions and environments. Availability and required add-on licensing vary by agent type and deployment.
Licensing
Salesforce documents Agentforce Service agents as available in Lightning Experience for Enterprise, Performance, Unlimited and Developer Editions, with required add-on licenses varying by agent type.
External model or provider
Not publicly established for this specific capability record from the evidence reviewed.
Limitations and uncertainty
The actions and data available to an Agentforce Service agent depend on its configuration and the permissions granted to its dedicated agent user. Public evidence reviewed for this record does not establish that every Service agent has access to every Agentforce action or external system.

Recorded changes

Dated, vendor-documented changes recorded by the registry. These describe past changes and do not replace the current recorded characteristics above.

Evidence