Webex AI Agent

Cisco's AI agent product for customer interactions, configured in Webex AI Agent Studio and deployed into Webex Contact Center voice and digital channels. It offers two agent types: Scripted AI Agent and Autonomous AI Agent.

AI capabilities recorded

• Autonomous AI Agent

  Limited · verified 2026-09-21

  Autonomous AI Agent is one of the two Webex AI Agent types. Cisco documents it as operating independently without direct human intervention: it interprets customer intent on voice and digital channels, uses a configured knowledge base, gathers required information through slot filling, and executes administrator-configured actions. Actions are of three documented kinds: fulfillment actions that run a selected Webex Connect flow, MCP client actions that invoke registered third-party tools during live conversations, and custom transfer actions that move the conversation to another AI agent, a human agent, or another destination. A maximum of 10 actions can be configured per agent, and agent handover is enabled by default.