RingCentral AI Receptionist

RingCentral AI Receptionist (AIR) is sold as a standalone or add-on licence that answers inbound customer calls and text messages using natural-language conversation, configured business knowledge and connected integrations.

AI capabilities recorded

• AI Receptionist (AIR)

  Active · verified 2026-09-21

  AI Receptionist answers inbound customer phone calls and text messages in natural language, answers questions from configured business knowledge, collects caller information, and — where the corresponding skills and integrations are configured — creates or updates CRM lead records, books appointments in connected Google or Outlook calendars, sends outbound SMS, and routes or transfers live calls to people or external numbers.