Jira Service Management

Atlassian's IT and enterprise service management product, the documented product surface for the Request Router agent.

AI capabilities recorded

• Request Router

  Active · verified 2026-09-16

  A Rovo agent, formerly named Service Triage Agent, that analyses incoming Jira Service Management requests to suggest request type, priority and escalation, draft replies and summaries. Atlassian documents skills that update a work item's request type and add a summary as a comment. In automation rules, Atlassian's current documentation is internally inconsistent about whether out-of-the-box agents may act or only return text consumed by a separate automation action.