Dynamics 365 Customer Service

Microsoft customer service application, including Copilot Service workspace and Copilot-powered assistance for service representatives.

AI capabilities recorded

• Next Best Actions

  Active · verified 2026-09-10

  Analyses case context and recommends next steps to a service representative in the Copilot pane, such as reviewing a generated email response, following up with the customer, reusing content or resolving the case.